Product Recall

Recall: Reynard Health 0.5% Chlorhexidine swab sticks foam, large foam swab sticks and prep pads 6cm x 6cm

Reynard Health is conducting a Critical Recall of the above products. A contamination problem has been identified with the above products.


Figure 1 – External packaging of RHS477 (A), RHS478 (B) and RHS479 (C) respectively 

ARTG Number Product Code Product Name Affected Batches Expiry Date 
 

309237

 RHS477 0.5% Chlorhexidine Foam Swabstick 240810 01 Aug 2027
RHS478 0.5% Chlorhexidine Lge Foam Swabstick 221010
210610		 01 Oct 2025
01 Jun 2025
RHS479 0.5% Chlorhexidine Prep Pads 6cm x 6xm 20200610
20231113		 09 Jun 2025
09 Nov 2026

What is the problem? 

There is a potential for Achromobacter contamination with certain batches of the above products. While no serious incidents have been reported in Australia, there have been a number of cases nationally and so we are taking this action as critical to ensure customer safety.

What are the risks?

Contaminated products with Achromobacter can potentially result in serious infections, which may be life-threatening for patients with compromised immune systems.

What should I do? 

  • Anyone who is concerned in any way about the use of this product should consult their doctor.
  • If you have purchased the affected batches of 0.5% Chlorhexidine swab sticks foam, large foam swab sticks and prep pads 6 x 6 from a pharmacy, medical supply store or e-commerce sites, please do not use them.
  • Return the product to the place of purchase for a refund, or call the customer service line on 1300 667 199 to organise a return and refund of the affected product.

Further information

Please contact Reynard Health’s customer service line on 1300 667 199 or email for further information.

Reporting problems

Consumers and health professionals are encouraged to report problems with medical devices. Your report will contribute to our monitoring of these products. For more information see the TGA Incident Reporting and Investigation Scheme (IRIS).

The TGA cannot give advice about an individual’s medical condition. You are strongly encouraged to talk with a health professional if you are concerned about a possible adverse event associated with a medical device.